A Yes, CHREDSUN products come with a warranty. We stand behind the quality of our products and offer free replacements for any factory defects. The specific warranty terms may vary depending on the product type, so please refer to the product documentation or contact our customer service for detailed information.

A CHREDSUN handles after-sales service for international customers through:
 
•l 24/7 multilingual customer support hotline
• Online ticketing system for efficient issue tracking
• Remote diagnostics capabilities for quick problem-solving
• Expedited shipping for replacement parts
• Regular training for international service partners
• Localized support materials in multiple languages
 
We strive to provide consistent, high-quality after-sales service to all our customers, regardless of their location.

A CHREDSUN ensures product quality through:

• Advanced manufacturing technologies like SMT and CNC processing
• Strict quality control processes throughout production
• Rigorous testing procedures, including aging tests and environmental simulations
• Continuous improvement based on customer feedback
• Adherence to international quality standards
• Regular audits and inspections of our facilities

A Yes, CHREDSUN offers mobile apps for many of our products:
 
• Apps are available for both iOS and Android platforms
• Features include real-time monitoring of energy production and consumption
• Remote control capabilities for compatible devices
• System performance analytics and reports
• Alerts and notifications for maintenance or issues
• Energy-saving tips and optimization suggestions
• User manuals and troubleshooting guides
• Direct access to customer support
 
We continuously update our apps to improve functionality and user experience.

A CHREDSUN products have obtained numerous international certifications, including:
 
ISO 9001, CE, FCC, RoHS, TÜV, SGS, BSCI, PSE, UKCA, etc

These certifications ensure our products meet global quality and safety standards.

A CHREDSUN supports customers with product installation and setup through:
 
• Detailed, user-friendly installation manuals and guides
• Online video tutorials for step-by-step setup instructions
• Remote technical support via phone, email, or video call
• Training programs for distributors and installers
• Mobile apps with augmented reality features for easy setup
• Regular webinars on product installation best practices
• Dedicated support teams for different product lines

A • CHREDSUN products are designed for various scenarios, including:
• Outdoor activities and camping
• Emergency and disaster relief
• Remote work and exploration
• Fishing and wildlife observation
• Geological surveys and archaeological expeditions
• Urban and rural lighting solutions
• Home and commercial energy storage
• Military and government applications

A Yes, CHREDSUN products are suitable for military and government use:
 
• We offer ruggedized versions of our products for demanding environments
• Our portable power solutions are ideal for field operations
• Solar products can reduce reliance on fuel in remote locations
• Free-charging generators just by adding water to get electricity in a few second to provide emergency power in critical situations
• We can customize products to meet specific military or government specifications
• Our products have been used in various government and military applications globally
• We adhere to relevant security and confidentiality protocols for sensitive projects